Resilient Rover, LLC

This Agreement is made between Resilient Rover LLC ("Trainer") and the undersigned dog owner ("Client") regarding the temporary boarding and training of the Client’s dog ("Dog") in Trainer’s private residence.

The Client agrees to the following terms:

1. Services Provided & Expectations

a. The Dog will reside in Trainer’s home for a period ranging from one (1) day up to thirty (30) days, receiving daily training and care in a home environment.

b. Trainer’s own dog may or may not be present during the stay. If Trainer determines that the dogs do not safely coexist, Trainer will board their own dog elsewhere at the Client’s expense, resulting in a higher-tier rate (the "Solo Stay Rate"). The Client acknowledges that this adjustment may be necessary at any time during the Dog’s stay, including if the dogs initially get along but later develop issues. The Client will be billed for any rate increase as soon as reasonably possible.

c. Trainer will provide a documented training plan in advance of the stay, along with daily recaps of the Dog’s progress, unless the Client requests a different frequency of updates (e.g., due to travel or time zone constraints).

d. While Trainer will implement structured training to improve behavior and will provide documentation of progress, no specific training results are guaranteed. Training success depends on multiple factors, including reinforcement by the Client after the Dog returns home.

2. Feeding & Medication

a. Client must provide all necessary food and medication, along with written feeding and medication instructions.

b. Resilient Rover will provide training treats while considering the Dog’s dietary restrictions (e.g., avoiding chicken if an allergy is noted).

c. If food runs out, Trainer will feed a high-quality alternative food at a per-meal cost to be billed to the Client.

d. Dogs will be fed in separate rooms with doors closed to prevent competition or conflict.

3. Sleeping Arrangements & Resource Management

a. The Dog may sleep anywhere in the house if it can do so safely. If competition arises over sleeping spaces (e.g., the human bed), Trainer will crate the Dog overnight, or provide a safe alternative such as a playpen, dog bed, or access to a different room in Trainer’s home.

b. Toys, blankets, and other enrichment items will be provided. However, if resource guarding occurs, these items will be removed for safety.

c. Choking hazards will be minimized, and inappropriate items will be removed (e.g., socks, dryer sheets) if the Dog attempts to chew on them.

4. Health, Vaccinations & Veterinary Care

a. Client must provide proof of current vaccinations before drop-off, including rabies, distemper, parvo, and bordetella.

b. If vaccines or preventatives (e.g., flea/tick, heartworm) are out-of-date, the stay will be denied.

c. Client must designate a veterinarian and pre-authorize payment for any emergency or routine care needed during the stay.

i. Client remains financially responsible for all veterinary or medical costs arising from the Dog’s actions, including injuries to Trainer’s animals, other animals, or people.

d. Client must also provide homeowner’s or renter’s insurance details and, if applicable, pet insurance details in case a claim needs to be filed.

5. Liability, Damages & Indemnification

a. General Liability & Safety Measures

i. While the Dog is in Trainer’s care, financial liability for bites or injuries is primarily the Client’s responsibility. Trainer maintains General Liability coverage, but Client agrees to indemnify and defend Trainer against claims to the fullest extent permitted by law.

ii. Trainer reserves the right to adjust training equipment as needed for safety, including use of a muzzle, crate, or harness.

b. Dog Behavior & Early Termination

i. Client affirms that they have fully disclosed the Dog’s behavioral history, including but not limited to any incidents of aggression, bite history, resource guarding, reactivity, or other dangerous tendencies.

ii. Client acknowledges that failure to disclose such history constitutes a material breach of this Agreement and agrees to indemnify Trainer for all resulting damages, costs, or claims.

iii. If aggression, excessive barking/howling, or unsafe elimination emerges and cannot be managed, Trainer may terminate the stay early. Client must designate a backup caregiver who can assume responsibility immediately.

c. Damage to Property

i. If the Dog damages Trainer’s personal property (e.g., furniture, flooring, clothing, electronics), Client will be billed for reasonable cost of repair or replacement.

ii. Daily-use dog training items such as dog toys, towels, leashes/collars, dog beds, and blankets are exempt from damage charges, and Client will not be billed for these items.

d. Third-Party Injury or Claims

i. Client agrees to indemnify, defend, and hold harmless Trainer, its agents, and employees against any and all third-party claims, damages, or liabilities (including attorney’s fees) arising from the Dog’s actions, whether occurring on or off Trainer’s premises.

e. Bite Incidents & Reporting

i. Resilient Rover will report all bites to San Francisco Animal Care & Control (SFACC), whether the biting or bitten party is the Client’s Dog, Trainer’s dog, another dog, or a human.  

ii. If another dog or person is bitten by the Client’s Dog, or if the Client’s Dog is bitten, Resilient Rover will document all details (including the other party’s name, contact info, dog license number, insurance policy, and vaccination status) and provide them to the Client.

iii. Client acknowledges that all bite incidents will be reported as required by law and agrees to cooperate fully with authorities.

f. Trainer Injury / Assumption of Risk Reversal

i. If the Dog causes injury to Trainer, Trainer’s staff, or Trainer’s animals, Client agrees to be fully financially responsible for resulting medical or veterinary expenses, unless caused by Trainer’s gross negligence or reckless conduct.

ii. Client acknowledges that Trainer does not assume the risk of injuries caused by Client’s Dog and expressly accepts responsibility for such risks.

6. Communication & Emergency Protocols

a. Client must provide a reachable form of communication (e.g., phone, WhatsApp, or email) and respond to Trainer’s messages within 24 hours. If the client will be unreachable for extended periods (e.g., backcountry hiking, international travel) the client must arrange a backup point of contact in the San Francisco Bay Area for Trainer while Client is out of reach.

b. Trainer will provide daily updates/recaps to client unless client requests less frequency.

c. In the case of a bite or health issue, Trainer will notify client immediately, but will not wait for a response from Client to take appropriate action (e.g.: visit the veterinarian).

d. In the event of natural disasters (e.g., earthquake, fire, flood), every reasonable effort will be made to ensure the Dog’s safety. However, Client acknowledges that Trainer is not liable for acts of God that result in injury, escape, or fatality.

e. Client must provide the name and contact details of a local emergency contact authorized to retrieve the Dog immediately if required.

7. Payment & Cancellations

a. Full payment is due upon booking.

b. Client acknowledges Trainer has modified its business schedule in good faith, to accommodate the board-and-train. Client may cancel with no penalty up to 72 hours in advance of the first day of board-and-train.

i. For cancellations made inside of 72 hours, Resilient Rover will provide a refund less the cost of two (2) days' stay.

ii. For cancellations made inside of 24 hours, Resilient Rover will provide a refund less fifty percent (50%) of the total stay.

8. Release of Liability

a. Client understands and voluntarily accepts all risks associated with boarding and training services, including but not limited to risk of injury, illness, escape, stress behaviors, minor scuffles, and environmental risks.

b. Client waives any and all claims against Trainer, its owners, and agents, and agrees to indemnify Trainer from any damages, costs, or liabilities related to the Dog’s stay, except those arising from Trainer’s gross negligence or reckless conduct.i. Risk of injury, illness, escape, or stress-related behaviors in the Dog.

c. This Agreement is governed by the laws of California, and Client remains liable for the Dog’s actions under all applicable state, county, and city ordinances.

9. Media Release

a. Client grants Resilient Rover LLC permission to photograph/video the Dog for training documentation and promotional purposes unless otherwise specified in writing.