Resilient Rover LLC Dog Training Agreement & Liability Waiver (“Agreement”)

This Agreement & Liability Waiver (“Agreement”) is entered into by and between the undersigned ("Client") and Resilient Rover LLC ("Trainer"), a dog training service based in San Francisco, California.

By signing this Agreement, the Client acknowledges and agrees to the following terms:   

1. Assumption of Risk.

The Client acknowledges that dog training, behavior modification, handler coaching, and related activities involve inherent risks that cannot be eliminated regardless of the level of care exercised by Trainer. These risks include, but are not limited to, dog bites, scratches, jumps, knocks, falls, property damage, equipment-related injuries, and other injuries or damages caused by the Client's dog, other animals, other people, environmental conditions, or unforeseen circumstances. The Client further acknowledges that dogs are living animals whose behavior may be unpredictable, even when well-managed or previously non-aggressive, and that professional training is intended to reduce behavioral risk and improve communication between dogs and their handlers, but cannot eliminate all risk of injury or guarantee future behavior or safety. 

The Client voluntarily assumes all risks associated with participating in consultations, evaluations, behavior modification programs, handler coaching, training sessions, demonstrations, walks, outings, and related services conducted by Resilient Rover LLC, whether at the Client's home, on public or private property, online, or at any other training location.  

Trainer-Handled Sessions. The Client acknowledges that certain services may involve Trainer temporarily assuming physical custody or control of the Client's dog without the Client being continuously present (“Trainer-Handled Sessions”). Trainer-Handled Sessions may include walks, outings, public-access training, transportation, field trips, exposure exercises, behavior modification, or training conducted at parks, sidewalks, commercial districts, businesses, pet-friendly establishments, outdoor dining areas, or other public or private locations reasonably selected by Trainer.The Client acknowledges that Trainer-Handled Sessions may expose the dog to unpredictable people, animals, vehicles, noises, movements, environmental conditions, and other circumstances outside Trainer's control. Even when reasonable precautions are taken and Trainer exercises professional judgment and supervision, a dog may behave unexpectedly or respond differently than the dog has responded in previous interactions or environments. 

2. Safety, Training Environment & Client Responsibilities.The Client acknowledges that maintaining a safe training environment is a shared responsibility and agrees to take reasonable steps to promote the safety of Trainer, the Client, household members, guests, the Client's dog, other animals, and the public throughout the Training Plan. 

a. The Client agrees to: 

i. ensure that the Client's dog is safely secured or otherwise under appropriate control when Trainer arrives and until Trainer provides instructions to begin the session;

ii. disclose any known history of aggression, bite incidents, escape behavior, resource guarding, fear, medical conditions, or other behavioral or safety concerns that may affect the safety or effectiveness of training;

iii. ensure that household dogs or other animals are appropriately separated, confined, or managed whenever necessary to permit safe training;

iv. supervise children, guests, contractors, or other individuals present during training so they do not interfere with or create safety risks during the session;

v. provide a training environment reasonably free of hazards, including trip hazards, unsafe surfaces, unsecured gates, dangerous objects, or other conditions that could reasonably create a risk of injury;

vi. follow Trainer's reasonable safety instructions, handling recommendations, equipment recommendations, and management protocols during training sessions; and

vii. promptly inform Trainer of any material change in the dog's behavior, health, household environment, or other circumstance that may reasonably affect safety or training.

viii. treat the Client's disclosure obligations as continuing throughout the Training Plan and promptly disclose any bite, attempted bite, snap, lunge, aggressive display, escape incident, threatening behavior, or other material behavioral event occurring outside Trainer's presence, whether or not Client considers the event significant, provoked, justified, or likely to recur;

ix. before any Trainer-Handled Session, provide Trainer with current and accurate emergency contact information and veterinary information, and provide proof of current rabies vaccination when required by law or reasonably requested by Trainer, together with licensing, microchip, and other vaccination information reasonably requested by Trainer;

x. maintain homeowner's, renter's, umbrella, or other liability insurance reasonably appropriate to the ownership of the dog and, following an incident or potential claim, promptly provide applicable insurance carrier, policy, and claims contact information reasonably requested by Trainer; and

xi. promptly cooperate with Trainer, insurers, veterinarians, governmental authorities, property owners, event organizers, or other appropriate persons following any incident involving the dog.

b. Trainer-Handled Sessions, Public Outings & Third-Party Interactions. 

i. Authorization for Trainer-Handled Sessions. Client authorizes Trainer, when reasonably appropriate to the Training Plan, to temporarily assume custody and control of the dog and conduct training without Client being present. Such services may include walks, outings, public-access training, transportation, field trips, exposure exercises, behavior modification, and training in public or private environments reasonably selected by Trainer.

ii. Professional Judgment Regarding Training Environment. Client authorizes Trainer to select and modify training locations, exercises, environmental exposures, distances, duration, equipment, and management strategies in Trainer's reasonable professional judgment based upon the Training Plan, the dog's known behavioral history, the dog's behavior observed during the session, and conditions existing at the time.Trainer may permit, limit, modify, interrupt, or terminate exposure to or interaction with unfamiliar people, dogs, animals, environments, objects, or other stimuli as Trainer reasonably determines appropriate.

iii. Unpredictability of Behavior. Client acknowledges that dogs may respond unexpectedly or escalate more rapidly than previously observed, including by barking, growling, showing teeth, lunging, scratching, jumping, attempting to escape, or biting. A dog's prior tolerance of a person, animal, handling technique, environment, or type of interaction does not guarantee that the dog will respond similarly in the future. Client further acknowledges that an interaction or exposure reasonably believed by Trainer to be appropriate based upon the dog's disclosed history, Trainer's prior experience with the dog, and the behavior observable at the time may nevertheless result in an unexpected behavioral response or incident.

iv. Third-Party Interactions. Client acknowledges that public training environments may involve planned or incidental interactions with members of the public. Trainer may use reasonable professional judgment in determining whether to permit, discourage, limit, or terminate such interactions.Nothing in this Agreement shall be interpreted as a representation or guarantee that any interaction between the dog and a third party will be free from injury or unexpected behavior.

v. Safety Equipment and Management. Trainer may use or require reasonable safety and management equipment or procedures based upon the dog's known history, observed behavior, training objectives, environment, or information learned during training. Such measures may include leashes, long lines, harnesses, head halters, warning patches or signage, barriers, crates, muzzles, increased distance, restricted interaction, or other reasonably appropriate management measures. Trainer may increase or modify management precautions when new behavioral information becomes known. The adoption of additional precautions following a behavioral event or newly observed behavior shall not, by itself, constitute an acknowledgment that the same precautions were reasonably necessary before that information became known.

vi. Emergency and Incident Authority. If a behavioral incident, medical concern, escape risk, injury, or other emergency occurs while the dog is in Trainer's custody or control, Client authorizes Trainer to take reasonable immediate action in Trainer's professional judgment to protect the dog, Trainer, third parties, other animals, and property. Such action may include terminating an interaction or training exercise; securing, confining, or relocating the dog; using reasonable safety equipment or physical barriers; obtaining veterinary or emergency assistance; contacting Client or Client's emergency contact; contacting emergency services, animal control, public health, law enforcement, insurers, property owners, event organizers, or other appropriate persons; and complying with applicable reporting, quarantine, observation, or public-safety requirements.Trainer is not required to delay reasonably necessary safety or emergency action while awaiting Client authorization. 

c. Third-Party Claims, Financial Responsibility & Insurance. 

i. Ownership Responsibility. Client acknowledges that Client remains the legal owner of the dog at all times, including during Trainer-Handled Sessions. To the fullest extent permitted by applicable law, Client accepts financial responsibility arising from Client's ownership of the dog for bodily injury, injury to other animals, or property damage caused by the dog.

ii. Third-Party Claims. Client acknowledges that a third party may assert a claim against Client, Trainer, or both following an injury or other incident involving the dog. Nothing in this Agreement determines or represents how liability to a third party will ultimately be allocated under applicable law.

iii. Defense and Indemnification. To the fullest extent permitted by applicable law, Client agrees to defend, indemnify, and hold harmless Resilient Rover LLC and its owners, employees, contractors, and agents from third-party claims, demands, actions, liabilities, damages, judgments, settlements, costs, and reasonable attorneys' fees arising out of bodily injury, animal injury, or property damage caused by or arising from the actions of Client's dog, including incidents occurring during Trainer-Handled Sessions or away from Client's property, except to the extent such obligation is prohibited by applicable law.

iv. Insurance Cooperation. Following any incident or potential claim involving the dog, Client agrees to promptly notify Client's applicable homeowner's, renter's, umbrella, or other liability insurer when reasonably requested by Trainer or otherwise required under Client's insurance policy and to cooperate reasonably with applicable insurers concerning investigation, defense, coverage, or resolution of the matter. Client shall promptly provide Trainer with applicable insurance information reasonably necessary to address a claim.

d. Bite and Incident Reporting.

i. Reporting Requirements. Client acknowledges that bites and other incidents involving the dog may be subject to reporting, investigation, quarantine, observation, disclosure, or other requirements under applicable state or local law, insurance requirements, contractual obligations, or rules applicable to a training location or event.

ii. Client Reporting Responsibility. Client shall be primarily responsible for making any legally required animal-bite report concerning the dog when the dog is returned to or under Client's custody and shall promptly provide Trainer with confirmation of any report made and any material instructions received from the applicable agency.

iii. Trainer Reporting Authority and Obligations. Notwithstanding the foregoing, Trainer may make any report or disclosure concerning a bite or other incident whenever Trainer reasonably believes such report or disclosure is required by applicable law, contractual obligation, insurance requirement, public-safety consideration, or prudent professional practice. Trainer may make any report independently required of Trainer by applicable law.

iv. No Transfer of Legal Duties. Nothing in this Agreement transfers, eliminates, or limits any reporting obligation independently imposed upon Client or Trainer by applicable law.

v. Cooperation. Client agrees to cooperate fully with any applicable investigation, quarantine, observation requirement, dangerous-dog proceeding, insurance claim, or other lawful process relating to the dog. 

e. Incident Information, Documentation & Disclosure.Following a bite, injury, escape, property-damage event, or other material incident involving the dog, Trainer may document and preserve reasonably available information concerning the incident, including the identities and contact information of involved persons and witnesses; photographs or video; observations concerning injuries or property damage; location and environmental information; the dog's equipment and management conditions; veterinary, licensing, microchip, and vaccination information; communications relating to the incident; and applicable insurance information.Client authorizes Trainer to disclose reasonably necessary information concerning Client and the dog to insurers, governmental authorities, veterinarians, medical providers, injured persons, property owners, event organizers, legal counsel, or other persons when Trainer reasonably believes disclosure is necessary to address the incident, investigate or defend a claim, protect public safety, or comply with applicable legal, contractual, or insurance obligations.Trainer will use reasonable efforts to limit such disclosure to information reasonably relevant to the purpose for which it is provided.

f. Emergency Contact.Client shall provide at least one current emergency contact who may be contacted if Client cannot reasonably be reached during a Trainer-Handled Session. Client authorizes Trainer to communicate with that person concerning the dog's immediate safety, health, custody, transportation, or emergency needs. Client remains responsible for ensuring that Trainer has current Client and emergency-contact information throughout the Training Plan.

If, in Trainer's reasonable professional judgment, the training environment becomes unsafe or unsuitable, Trainer may suspend, postpone, shorten, or terminate the session as reasonably necessary to protect the safety of all participants. When a session cannot safely proceed because of conditions within the Client's control, the session may be treated in accordance with the attendance, cancellation, and payment provisions of this Agreement. 

If unsafe conditions are repeated or cannot be reasonably corrected, Trainer may discontinue the Training Plan in accordance with Sections 5 and 9 of this Agreement.


3. Client Cooperation, Consistency & Participation in the Training Plan.Successful dog training and behavior modification require consistent implementation, appropriate management, timely communication, and a cooperative professional relationship between Trainer and Client. The Client acknowledges that Trainer provides professional guidance, recommendations, and coaching, but the Client remains responsible for the day-to-day management, supervision, handling, and care of the dog except during periods when Trainer has expressly assumed temporary custody or control of the dog as part of a Trainer-Handled Session.  The Client agrees to make reasonable, good-faith efforts to implement Trainer's recommendations, practice assigned exercises, follow safety and management protocols, and communicate honestly regarding the dog's progress, challenges, and behavioral changes. The Client further acknowledges that inconsistent handling, conflicting training methods, failure to implement Trainer's recommendations, or significant changes in the dog's environment or routine may reduce the effectiveness of training, increase behavioral risk, or delay progress. 

If the Client utilizes additional dog walkers, pet sitters, family members, boarding facilities, daycare providers, trainers, behavior professionals, or other individuals who regularly handle the dog—including individuals engaged through third-party services such as Rover, Wag, or similar platforms—the Client agrees to disclose such involvement to Trainer so that training recommendations may be coordinated whenever reasonably possible. 

Trainer may modify, suspend, or discontinue services if, in Trainer's reasonable professional judgment, the Client's actions or the actions of others regularly handling the dog:

a. materially interfere with the Training Plan;

b. create inconsistent, unsafe, or conflicting handling practices;

c. contribute to confusion, regression, or increased behavioral risk for the dog;

d. prevent Trainer from providing services safely or effectively;

e. materially impair the cooperative professional relationship necessary for successful training; or

f. otherwise prevent the Training Plan from being implemented in a manner reasonably consistent with 

Trainer's professional recommendations. The Client acknowledges that choosing not to follow Trainer's recommendations, engaging additional handlers without reasonable coordination, or otherwise departing from the Training Plan may affect the safety, effectiveness, and expected timeline of training. Such decisions remain the responsibility of the Client and shall not constitute grounds for refunds, guarantees of results, or claims that Trainer failed to achieve a particular behavioral outcome. 

Cooperation, transparency, mutual respect, and good-faith participation are material conditions of this Agreement.   

4. No Guarantee of Results.The Client acknowledges that dog training and behavior modification are collaborative processes that depend upon many factors beyond Trainer's control, including the dog's genetics, health, temperament, learning history, environment, daily management, consistency of handling, participation by household members, exposure to triggers, and the Client's implementation of Trainer's recommendations. Trainer agrees to provide professional knowledge, coaching, instruction, and behavior modification services using Trainer's professional judgment and experience. However, because dogs are living animals whose behavior may change over time and across environments, Trainer cannot and does not guarantee any specific behavioral outcome, level of obedience, elimination of unwanted behaviors, timeline for progress, or future safety of any dog.  

The Client further acknowledges that successful training depends substantially upon the Client's consistency, daily practice, management decisions, adherence to Trainer's recommendations, and cooperation throughout the Training Plan. Lack of progress, regression, recurrence of unwanted behaviors, or behavioral incidents occurring after or during training shall not, by themselves, establish that Trainer was negligent or failed to provide professional services consistent with this Agreement.    

The Client further acknowledges that Trainer's professional judgment concerning whether to begin, continue, modify, or terminate a particular training exercise, exposure, environment, or interaction is necessarily based upon information reasonably available to Trainer at the time. The occurrence of an unexpected behavioral response or incident shall not, by itself or through hindsight, establish that Trainer's professional judgment was unreasonable when made.

5. Right to Refuse or Discontinue Services; Professional Conduct.Resilient Rover LLC is committed to maintaining a safe, respectful, and professional working relationship with every Client. Because effective behavior modification requires mutual trust, cooperation, timely communication, and good-faith participation, Trainer reserves the right to refuse, suspend, or discontinue services whenever, in Trainer's reasonable professional judgment, continuation of the professional relationship is no longer appropriate. a. Trainer may refuse, suspend, or discontinue services before or during a Training Plan or individual training session, including, but not limited to, the following circumstances: 

i. unsafe or aggressive dog behavior that creates an unreasonable risk to Trainer or others;

ii. newly discovered or newly exhibited behavior that, in Trainer's reasonable professional judgment, requires materially different safety precautions, equipment, training conditions, professional services, or management than contemplated when the Training Plan began; 

iii. unsafe training environments or the presence of uncontrolled animals, hazards, or other conditions that prevent safe training; 

iv. hostile, disrespectful, threatening, intimidating, abusive, discriminatory, or harassing conduct directed toward Trainer or others; 

v. repeated conduct that materially interferes with Trainer's ability to provide services professionally, efficiently, or safely; 

vi. repeated failure to communicate regarding scheduling, payment, or participation in the Training Plan; 

vii. repeated cancellations, suspensions, or interruptions that materially undermine the structure or effectiveness of the Training Plan; 

viii. misleading, deceptive, or other bad-faith conduct affecting the professional relationship, including attempts to circumvent the pricing, billing, scheduling, or participation requirements applicable to a Training Plan; or 

ix. any other conduct that materially impairs the mutual trust and cooperation necessary for Trainer to provide professional services. 

Safety Suspension and Reassessment Following an Incident. Following a bite, attempted bite, serious aggressive incident, escape incident, or other material safety event, Trainer may immediately suspend Trainer-Handled Sessions or other services while Trainer evaluates whether and under what conditions services may safely continue. Trainer may require additional safety equipment, veterinary evaluation, consultation with another qualified professional, modification of the Training Plan, Client participation, or other reasonable safety measures as a condition of continued servicesTermination or discontinuation of services under this Section shall not affect Trainer's right to perform any applicable Final Account Reconciliation pursuant to Section 9. Trainer is under no obligation to accept a former Client for future services or Training Plans following termination or completion of services. 

b. Zero-Tolerance Policy for Harassment. Trainer maintains a zero-tolerance policy for harassment. Any form of harassment, including abusive communications, profanity directed toward Trainer, threats, intimidation, discrimination, stalking, or attempts to obtain services through coercion, pressure, or intimidation, may result in the immediate suspension or termination of services. Trainer may, as reasonably necessary to protect personal safety and business operations, block communications, restrict access to scheduling platforms, decline future services, and retain records reasonably necessary to administer the Client's account or comply with legal obligations. 

c. Bad-Faith Conduct. Trainer may refuse currently scheduled or future services or terminate an existing Training Plan if the Client engages in conduct that materially undermines the professional relationship, including, but not limited to: 

i. repeated or escalating complaints made in bad faith; 

ii. knowingly false or misleading statements regarding Trainer or the services provided; 

iii. threats of negative reviews, chargebacks, complaints, or other adverse action made for the purpose of obtaining services, refunds, or concessions not otherwise required under this Agreement; 

iv. repeated attempts to obtain complimentary services or pricing not included in the applicable Training Plan or Pay As You Go purchase; 

v. repeated attempts to manipulate scheduling, payment, or subscription processes in a manner inconsistent with this Agreement; or 

vi. other conduct demonstrating an unwillingness to participate in the Training Plan in good faith.Any financial reconciliation following termination under this subsection shall be governed exclusively by Section 9. 

d. Trainer Unavailability or Operational Inability to Continue Services. Trainer may occasionally experience circumstances that temporarily or materially affect Trainer's ability to provide services, including illness, injury, family emergency, vehicle failure, operational changes, scheduling constraints, changes in service area, or other unforeseen circumstances beyond Trainer's reasonable control. When reasonably practicable, Trainer will make a good-faith effort to notify the Client, reschedule affected appointments, temporarily pause or extend the Training Plan, or otherwise provide a reasonable alternative consistent with Trainer's scheduling availability and business operations. If, despite reasonable efforts, Trainer is unable to continue providing services or to offer appointment availability reasonably consistent with the Training Plan within a reasonable period of time, Trainer may discontinue the Training Plan. Any financial reconciliation following discontinuation under this subsection shall be governed exclusively by Section 9. 

6. Communication, Email Delivery & Client Responsibility. 

a. Communication Responsibility. The Client acknowledges that effective communication is an essential component of the Training Plan and that Trainer communicates important information primarily through email and SMS. Such communications may include, without limitation, scheduling updates, appointment reminders, homework assignments, training notes, behavior observations, safety recommendations, management protocols, follow-up instructions, account notifications, payment issues, subscription status updates, Final Account Reconciliations, and general customer support.  

The Client agrees to:

i. add training@resilientrover.com,  paul.sears@resilientrover.com and +1 (415) 264-9667 to the Client's approved contacts or safe senders; 

ii. regularly monitor the email address and telephone number provided to Trainer, including spam, junk, promotions, and similar folders; 

iii. maintain accurate and current email addresses and telephone numbers throughout the duration of the Training Plan; and 

iv. promptly notify Trainer of any change to the Client's contact information. 

b. Delivery of Communications.Trainer will send communications using the contact information provided by the Client. Trainer is not responsible for communications that are filtered, rejected, blocked, delayed, misdirected, or otherwise not received because of incorrect contact information, client-side email or text message settings, spam filtering, full mailboxes, mobile carrier issues, or the Client's failure to monitor or maintain their contact information. Except where prohibited by applicable law, the Client's failure to receive or review communications under these circumstances shall not constitute grounds for refunds, chargebacks, cancellation of amounts otherwise owed under this Agreement, additional training appointments, or extension of applicable deadlines or cure periods established under this Agreement.   

7. Housecall Scheduling & Arrival Window.Training sessions conducted at the Client's home or another agreed-upon location are scheduled within approximate appointment windows. Because each dog, household, and training session presents unique circumstances, appointment durations and transition times may vary. Individualized training may require additional time to address behavioral, safety, coaching, travel, parking, weather, or other operational considerations, and Trainer cannot guarantee exact arrival or departure times throughout the day. 

Trainer may arrive up to thirty (30) minutes before or after the scheduled appointment time without such variation constituting a breach of this Agreement. 

Trainer will make a reasonable good-faith effort to:

a. notify the Client by SMS or other agreed-upon communication method if Trainer expects to arrive more than thirty (30) minutes before or after the scheduled appointment time; and 

b. when reasonably available, provide an updated estimated time of arrival.  

The Client agrees to be reasonably available during the scheduled appointment window and is encouraged to have the dog, required training equipment, and any participating household members ready at the scheduled appointment time in order to maximize productive training time. 

The Client further acknowledges that reasonable delays in beginning or concluding a session may result from routine aspects of individualized training, including Client questions, discussion, coaching, handling of the dog, preparation for the session, or safely concluding the session. Such delays may affect Trainer's schedule and subsequent appointments. Trainer will make reasonable efforts to remain on schedule but cannot guarantee exact arrival or departure times throughout the day.  

Reasonable variations in arrival times, session start times, or session end times resulting from traffic, travel, parking availability, weather, extended training needs, Client readiness, safety considerations, or other operational circumstances shall not constitute grounds for refunds, discounts, complimentary services, cancellation of fees, or any other compensation.     

8. Appointment Scheduling, Attendance & Rescheduling.

a. Appointment Scheduling. All appointments must be scheduled through Resilient Rover LLC's designated scheduling platform or another scheduling method approved by Trainer. Unless otherwise provided under a Training Plan, appointments require payment before services are rendered. Appointment availability is subject to Trainer's schedule and may change based on operational needs, travel, weather, emergencies, or other circumstances.  

b. Client Cancellation. Clients may cancel or reschedule an appointment by providing at least twenty-four (24) hours' advance notice through Trainer's designated scheduling or communication method. Appointments cancelled with less than twenty-four (24) hours' notice shall be treated as late cancellations and, unless otherwise required by law or expressly approved by Trainer, shall be treated as completed appointments for billing purposes. Rescheduling an appointment does not restart or extend the applicable cancellation deadline. An appointment rescheduled within the twenty-four (24) hour cancellation window remains subject to the original cancellation policy.  

c. Missed Appointments and No-Shows. If the Client is unavailable, fails to appear, is not reasonably prepared to begin the session at the scheduled time, or otherwise prevents the session from proceeding as scheduled, Trainer may deem the appointment a missed appointment or no-show. If the Client becomes available after the scheduled start time, Trainer may, in Trainer's reasonable discretion, conduct the remainder of the session as time permits. If the trainer must cancel the appointment to avoid disrupting Trainer’s subsequent appointments, it will be considered a no-show. Missed appointments and no-shows shall be treated as completed appointments for billing purposes and are not eligible for refund, except where otherwise required by applicable law. 

d. Scheduling Accommodations. Trainer may, in Trainer's reasonable discretion, accommodate Client requests to reschedule appointments, modify recurring appointment schedules, adjust Training Plan cadence, or otherwise provide scheduling flexibility. Such accommodations are professional courtesies offered when reasonably practicable and consistent with Trainer's availability and business operations. Approval of one accommodation does not create an obligation to approve future requests or establish any ongoing right to scheduling exceptions. 

e. Refunds and Account Reconciliation. Refunds, credits, recurring billing, Training Plan cancellation or termination, Final Account Reconciliation, Administrative Reconciliation Fees, and Short-Rate Pricing Reconciliations are governed exclusively by Section 9 of this Agreement. No provision of this Section shall be interpreted to modify or limit the rights and obligations established under Section 9.    

9. Training Plans, Billing, Refunds & Account Reconciliation.

a. Subscription Training Plans. Resilient Rover LLC may offer certain training programs through recurring subscription billing ("Training Plans"). A Training Plan is a structured behavior modification program designed to be completed over a defined period of time through regularly scheduled training appointments. Training Plan pricing reflects discounted rates offered in consideration of the Client's continuous participation through the intended completion of the Training Plan.

The discounted pricing available under a Training Plan is not available to Clients purchasing individual Pay As You Go training sessions.If a Training Plan terminates prior to successful completion, Trainer shall perform a Final Account Reconciliation in accordance with this Section. Depending upon the circumstances giving rise to the termination, the Final Account Reconciliation may include a Short-Rate Pricing Reconciliation, an Administrative Reconciliation Fee, or both, only where expressly authorized under this Agreement. 

A Training Plan provides ongoing access to Trainer's professional services throughout the subscription period, including, as applicable: 

i. reserved training capacity and scheduling availability; 

ii. individualized training planning and case management; 

iii. ongoing responsibility for management of the Client's training program; 

iv. reasonable between-session communication and support; and 

v. recurring opportunities to schedule appointments consistent with the Training Plan. Accordingly, subscription payments compensate Trainer not only for completed appointments, but also for maintaining availability, reserving scheduling capacity, administering the Training Plan, and providing ongoing professional support throughout the subscription period. 

b. Weekly Appointment Allocation. Training appointments included in a Training Plan are intended to be used during the billing period in which they become available in order to maintain training consistency and maximize behavioral progress. Unless otherwise approved pursuant to subsection (c), any unused appointment allocation expires at the end of the applicable billing period and does not automatically carry forward to future billing periods. Unused appointment allocations have no cash value and are not redeemable for cash except as otherwise expressly provided in this Agreement. 

c. Trainer Discretion Regarding Scheduling Accommodations & Rollover. Trainer recognizes that illness, travel, family obligations, scheduling conflicts, or other circumstances may occasionally make it difficult for a Client to use appointments during the billing period in which they become available. Upon timely communication from the Client and when consistent with Trainer's scheduling availability and business operations, Trainer may, in Trainer's reasonable discretion, authorize the rescheduling or rollover of appointment allocations or otherwise modify the cadence of the Training Plan.

When Trainer makes reasonable appointment opportunities available consistent with Trainer's then-current schedule, service area, geographic scheduling system, and business operations, the Client's decision or inability to use those opportunities, or the Client's preference to schedule appointments at a later date or different cadence, does not delay, pause, or modify the Training Plan's recurring billing schedule.

Trainer may, but is not required to, offer additional scheduling flexibility, including appointments outside the Client's ordinary geographic zone, preferred schedule, or otherwise applicable appointment availability. Such flexibility, rescheduling, rollover, or other scheduling accommodation is a professional courtesy and does not modify the Training Plan's recurring billing schedule unless Trainer expressly agrees otherwise in writing.

Approval of one scheduling accommodation or rollover request does not obligate Trainer to approve future requests or establish any ongoing right to similar scheduling exceptions.

d. Voluntary Cancellation. The Client may cancel future recurring subscription billing at any time using Resilient Rover LLC's designated cancellation method or by otherwise contacting Trainer. Cancellation terminates future recurring subscription billing, but does not affect amounts already earned by Trainer, completed appointments, appointment allocations forfeited under this Agreement, or the requirement that Trainer perform a Final Account Reconciliation pursuant to this Agreement. Cancellation shall not be conditioned upon payment of any disputed amount. The Client remains responsible for submitting cancellation requests before the next scheduled billing date. 

e. Failed Payments and Suspension.If any recurring subscription payment is declined, returned, or otherwise unsuccessful, the Client's Training Plan shall automatically be suspended. During suspension: 

i. no new appointments may be scheduled under the Training Plan; 

ii. Trainer may postpone or cancel future appointments until payment has been successfully received; and 

iii. Trainer may attempt to notify the Client using the contact information provided by the Client. Suspension does not immediately terminate the Training Plan or waive any payment obligations. 

f. Opportunity to Cure. The Client shall have seven (7) calendar days following a failed payment to update their payment method or otherwise bring the account into good standing. If payment is successfully received within the seven (7) calendar-day cure period, the Training Plan shall continue without interruption under its existing terms.

g. Failure to Cure; Automatic Termination. If the Client fails to cure the payment default within the seven (7) calendar-day cure period, the Training Plan shall automatically terminate effective as of the date of the original failed payment. Failure to respond to Trainer's communications regarding a failed payment shall not extend the cure period. Following termination, Trainer shall perform a Final Account Reconciliation in accordance with this Agreement. 

h. Final Account Reconciliation. Whenever a Final Account Reconciliation is required under this Agreement, including following cancellation by the Client, termination by Trainer, or discontinuation of a Training Plan resulting from Trainer's unavailability or operational inability to continue services pursuant to Section 5(c), Trainer shall prepare and provide the Client with a written Final Account Reconciliation.The Final Account Reconciliation shall include, as applicable: 

i. calculation of all subscription payments received; 

ii. calculation of completed appointments, missed appointments, late cancellations, no-shows treated as completed appointments under this Agreement, and appointment allocations forfeited under this Agreement; 

iii. application of any Administrative Reconciliation Fee pursuant to Section 9(i); 

iv. application of any Short-Rate Pricing Reconciliation pursuant to Section 9(j); 

v. application of payment processing fees actually incurred by Trainer that are not refunded by the payment processor, to the extent permitted by applicable law; and 

vi. calculation of the final refund due to the Client or balance owed to Trainer after crediting all subscription payments previously received. Trainer shall provide the Client with a written Final Account Reconciliation setting forth the calculations performed under this Section. 

i. Administrative Reconciliation Fee. When a Final Account Reconciliation results from the Client's voluntary cancellation of a Training Plan or termination by Trainer resulting from the Client's conduct or default under this Agreement, Trainer may assess an Administrative Reconciliation Fee in the amount disclosed in Trainer's published pricing in effect on the date the Client enrolled in the applicable Training Plan. The Administrative Reconciliation Fee compensates Trainer for the actual administrative work associated with early termination of a Training Plan, which may include account review, scheduling adjustments, subscription administration, pricing reconciliation, refund processing, payment reconciliation, accounting, client communications, recordkeeping, and other administrative services necessary to reconcile and close the Training Plan. The Administrative Reconciliation Fee compensates Trainer for administrative services actually performed, is separate from any applicable Short-Rate Pricing Reconciliation, and is not an early termination penalty. 

j. Short-Rate Pricing Reconciliation. Training Plan pricing reflects discounted rates offered in consideration of the Client's continuous participation through the intended completion of the Training Plan. If a Training Plan terminates before successful completion due to the Client's voluntary cancellation or termination by Trainer resulting from the Client's conduct or default under this Agreement, Trainer may perform a Short-Rate Pricing Reconciliation as part of the Final Account Reconciliation.The purpose of the Short-Rate Pricing Reconciliation is to reprice the charges for training services actually received by the Client using the applicable Pay As You Go pricing published and in effect on the date the Client enrolled in the applicable Training Plan. 

The Short-Rate Pricing Reconciliation is intended solely to reconcile the pricing of services actually received and is not an early termination fee, cancellation penalty, or liquidated damages. The Short-Rate Pricing Reconciliation shall be performed in accordance with the following principles: 

i. only appointments actually completed by Trainer and Client, together with missed appointments, late cancellations, or no-shows treated as completed appointments under this Agreement, shall be repriced; 

ii. appointment allocations that expired unused pursuant to subsection (b) shall not be repriced; 

iii. the Pay As You Go pricing used for the reconciliation shall be the pricing published and in effect on the date the Client enrolled in the applicable Training Plan; 

iv. the Short-Rate Pricing Reconciliation shall equal the aggregate difference between the applicable Pay As You Go rates and the corresponding Training Plan rates for the appointments repriced pursuant to Section 9(j)(i); 

v. all subscription payments previously received from the Client shall be credited before determining any remaining refund due or balance owed; and 

vi. the Short-Rate Pricing Reconciliation shall be separately identified in the written Final Account Reconciliation provided to the Client. 

k. Reinstatement Following Termination. Once a Training Plan has terminated under this Section, it shall not be reinstated. Any future enrollment shall constitute a new Training Plan subject to Resilient Rover LLC's then-current pricing, terms, conditions, promotions, and availability. Trainer is under no obligation to restore previous pricing, availability, promotional rates, grandfathered pricing, previously expired appointment allocations, or prior subscription status. 

10. Resilience Rebate ("Graduation Incentive")Resilient Rover LLC may offer a Resilience Rebate (the "Graduation Incentive") as part of certain training programs. The Graduation Incentive is intended to recognize the Client's commitment to consistent participation, thoughtful practice, and successful completion of an eligible training program. It is designed to reward the process of learning and skill development and is not a guarantee of any particular behavioral outcome, level of obedience, or training result. 

Unless otherwise stated in Trainer's published pricing or program materials, the Graduation Incentive shall equal ten percent (10%) of the qualifying training fees for the applicable eligible training program.The Graduation Incentive is available only for training programs expressly designated by Trainer as eligible. Eligibility for one training program does not create eligibility for any other training program.

To become eligible for the Graduation Incentive, the Client must successfully complete the applicable eligible training program, as reasonably determined by Trainer in Trainer's professional judgment based upon the objectives of the program and the Client's demonstrated application of the concepts taught during the program. In making that determination, Trainer may consider factors including, as applicable: 

a. completion of the training program substantially as designed; 

b. the Client's consistent participation and good-faith engagement throughout the training program; 

c. the Client's demonstrated application of the handling, management, and training skills taught during the training program; 

d. successful completion of any capstone session, graduation evaluation, or other completion criteria established by Trainer for the applicable training program; and 

e. the Client's compliance with this Agreement. 

The Graduation Incentive is not earned until the Client has successfully completed the applicable training program. A Client whose participation ends before successful completion, whether because of voluntary withdrawal, expiration of purchased services, nonpayment, default, termination under this Agreement, or any other circumstance that prevents successful completion, shall not be eligible for the Graduation Incentive. 

If Trainer is unable to complete the training program because of illness, injury, extended unavailability, operational limitations, force majeure, or other circumstances beyond Trainer's reasonable control, Trainer may, in Trainer's reasonable discretion, award a full or partial Graduation Incentive if the Client has otherwise substantially satisfied the eligibility requirements described in this Section. Unless otherwise stated by Trainer, any earned Graduation Incentive shall be issued following successful completion of the applicable training program using the original payment method or another commercially reasonable refund method selected by Trainer. 

The Graduation Incentive is a voluntary promotional incentive offered by Resilient Rover LLC. It is separate from any refund, credit, cancellation right, Final Account Reconciliation, Administrative Reconciliation Fee, or Short-Rate Pricing Reconciliation under this Agreement and shall not be applied to offset or reduce any amount otherwise due under this Agreement. 

11. Pricing Updates.Trainer reserves the right to establish, modify, suspend, or discontinue pricing, promotions, discounts, packages, Training Plans, Pay As You Go rates, products, or services at any time. Unless expressly stated otherwise in writing, pricing changes apply only to purchases, Training Plans, or services purchased after the effective date of the change. Clients who have already purchased services or enrolled in a Training Plan shall receive the pricing applicable to that purchase, subject to the terms of this Agreement. Trainer is under no obligation to match, honor, or retroactively apply prior or future pricing, promotions, discounts, or special offers to purchases made outside the applicable promotional period.      

12. Media ReleaseTrainer values Client privacy and will make reasonable efforts to use photographs and videos respectfully and in a manner consistent with Resilient Rover's educational and promotional mission. The Client grants Resilient Rover LLC permission to photograph, video record, or otherwise capture images or recordings of the Client's dog during training sessions. Unless the Client notifies Trainer in writing before or during the Training Plan that they do not consent, the Client grants Resilient Rover LLC a non-exclusive, perpetual, royalty-free license to use such photographs, videos, audio recordings, or other media for lawful business purposes, including marketing, advertising, education, training, social media, websites, presentations, and other promotional materials.  The Client understands that no compensation shall be provided for such use and that Resilient Rover LLC may edit, crop, or otherwise modify media for publication. The Client may revoke permission for future use of newly created media by providing written notice to Trainer. Such revocation shall not require Trainer to remove or discontinue use of materials already published or distributed prior to receipt of the revocation.   

13. Entire Agreement; Modifications & No Waiver.This Agreement constitutes the entire agreement between the Client and Resilient Rover LLC concerning the services provided by Trainer and supersedes all prior or contemporaneous discussions, representations, understandings, proposals, quotations, or agreements relating to those services, whether oral or written.  No modification, amendment, or waiver of any provision of this Agreement shall be effective unless expressly set forth in a written instrument issued by Trainer that specifically identifies the provision being modified or waived and clearly states that it is intended to amend or waive this Agreement.

Routine communications regarding scheduling, billing, accommodations, customer service, or training recommendations—including emails, text messages, and similar communications—shall not be construed as modifying or waiving any provision of this Agreement unless they expressly state that they are intended to do so. Trainer's decision to grant an exception, accommodation, scheduling adjustment, rollover, extension, pricing courtesy, or other discretionary accommodation in one instance shall not constitute a waiver of any provision of this Agreement, create a continuing obligation to provide similar accommodations in the future, or modify the terms of this Agreement.  Failure by either party to enforce any provision of this Agreement on one or more occasions shall not be deemed a waiver of that provision or of the right to enforce it in the future.   

14. Severability.If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable or, if modification is not possible, shall be severed from this Agreement. The remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.   

15. Applicable Law & Dispute Resolution.This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. The parties agree to make a good-faith effort to resolve any dispute arising out of or relating to this Agreement through informal discussion and mediation before initiating arbitration or litigation. If a dispute cannot be resolved through mediation, the parties agree that the dispute shall be resolved by binding arbitration administered by the American Arbitration Association, or another mutually agreed arbitration provider, in accordance with the applicable arbitration rules then in effect, unless otherwise prohibited by applicable law. Nothing in this Section shall prevent either party from seeking temporary injunctive or equitable relief from a court of competent jurisdiction when necessary to prevent immediate and irreparable harm.   

16. Knowing and Voluntary Execution.By signing or electronically accepting this Agreement, the Client acknowledges and agrees that: 

a. the Client has carefully read this Agreement in its entirety; 

b. the Client understands the rights, obligations, risks, and responsibilities described herein; 

c. the Client has had the opportunity to ask questions and, if desired, consult independent legal counsel before accepting this Agreement; 

d. the Client enters into this Agreement knowingly, voluntarily, and without coercion; 

e. the Client understands that this Agreement is intended to be legally binding upon the Client and, where applicable, the Client's heirs, personal representatives, successors, and assigns; and 

f. the electronic signature or acceptance of this Agreement shall have the same force and effect as an original handwritten signature.