Resilient Rover Dog Photography Agreement and Liability Waiver

Resilient Rover LLC Dog Training Agreement & Liability Waiver (“Agreement”)

This Agreement & Liability Waiver (“Agreement”) is entered into by and between the undersigned ("Client") and Resilient Rover LLC ("Trainer"), a dog training service based in San Francisco, California. By signing this Agreement, the Participant acknowledges and agrees to the following terms:

1. Assumption of Risk

The Participant acknowledges that dog training activities carry inherent risks, including, but not limited to, the risk of dog bites, scratches, knockdowns, accidents, or injuries caused by the Participant’s dog, other dogs, people, or environmental hazards. The Participant voluntarily assumes all risks associated with participating in dog training sessions with Resilient Rover LLC, whether on or off the premises.

2. Communication, Email Delivery & Client Responsibility

a. Communication Responsibility. The Client acknowledges that Trainer communicates essential information—including scheduling updates, reminders, homework assignments, training notes, behavior assessments, follow-up instructions, and customer support—primarily via email and SMS. It is the Client’s sole responsibility to:

i. add training@resilientrover.com and paul.sears@resilientrover.com to their safe senders list;

ii. check spam/junk folders regularly; and

iii. maintain a working phone number for SMS communication.

b. No Liability for Unreceived Communications. Trainer is not responsible for emails or texts that are filtered, blocked, delayed, misrouted, or otherwise not received due to client-side settings, technical issues, or failure to whitelist Trainer’s contact information.

Non-receipt of communication does not constitute grounds for refunds, chargebacks, or free sessions.

3. Right to Refuse Service, Harassment, and Behavior Standards

Resilient Rover LLC retains the right to refuse service to any person, at any time, for any lawful reason—before, during, or after training services.

This includes, but is not limited to:

• unsafe or aggressive dog behavior;

• unsafe training environments;

• the presence of uncontrolled dogs or hazards in the home;

• Client behavior that is hostile, disrespectful, threatening, or harassing;

• disruptive or adversarial behavior that undermines training or creates emotional or physical risk.

a. Zero-Tolerance Policy for Harassment. Any form of harassment—including abusive texts/emails, profanity, threats, intimidation, or attempts to obtain free services through pressure—will result in immediate termination of services. Trainer may delete client records, block communication, and restrict access to scheduling systems or online platforms as needed to protect the safety and well-being of Trainer and business operations.

b. Bad-Faith Complaints or Abuse of Support. Trainer may refuse future service, block communication, or cancel outstanding sessions without refund if the Client engages in:

i. repeated or escalating complaints made in bad faith;
ii. threats of negative reviews used as leverage;
iii. demands for complimentary services not included in the purchased package;
iv. misrepresentations or false statements.

4. Housecall Arrival Window & Scheduling Variability

Training sessions conducted as housecalls have approximate start and end times. The Trainer may arrive up to 30 minutes before or after the scheduled appointment time due to traffic, parking availability, earlier sessions running long, safety considerations, or other operational constraints.

Trainer will make a good-faith effort to:

a. send an SMS update if running more than 30 minutes early or late, and

b. share real-time ETA via Apple Maps when en route.

Reasonable variations in arrival time do not constitute a breach of contract and do not entitle the Client to refunds, discounts, or complimentary services.

5. Safety, Training Environment & Client Responsibilities

The Client agrees to provide a safe and appropriate training environment. Responsibilities include ensuring that:

a. Dogs are secured when Trainer arrives;

b. Household dogs are separated if unsafe;

c. Children and guests are supervised and do not disrupt training;

d. The area is free of hazards;

e. The Client follows all safety instructions during training.

Trainer may terminate a session without refund if the environment is unsafe or unsuitable.

6. Client Cooperation, Consistency & Interference With Training Plan

Effective training requires consistency, proper management, adherence to Trainer’s instructions, and a cooperative working relationship. For clarity, “additional dog walkers, sitters, Rovers, daycare providers, trainers, or boarding services” includes individuals hired through third-party platforms such as Rover, Wag, or any similar service.

If the Client uses additional dog walkers, sitters, Rovers, daycare providers, trainers, or boarding services during the training period, the Client agrees to disclose this to Trainer, as inconsistent handling can affect progress and safety.

Trainer may modify or discontinue services if third-party handling or Client behavior:

a. interferes with the training plan;
b. creates inconsistent or unsafe practices;
c. causes confusion or regression in the dog;
d. results in an adversarial or unproductive working dynamic.

If the Client repeatedly expresses dissatisfaction, signals intent to abandon training, or persistently challenges the Trainer in a way that disrupts the session, Trainer may terminate services with no refund for completed or missed sessions.

The Client agrees that cooperation, transparency, and respectful communication are conditions of service.

7. No Guarantee of Results

The Client acknowledges that dog training is an ongoing process dependent on the Client's consistency, daily practice, management, and adherence to Trainer’s instructions. Resilient Rover LLC does not guarantee any specific outcomes, behavioral changes, timelines, or results. Any lack of progress or regression due to inconsistent practice, unmanaged triggers, third-party handling, or failure to implement Trainer’s instructions is solely the responsibility of the Client.

8. Payment, Rescheduling & Cancellation Policy

a. Payment Terms. All training sessions must be booked through Resilient Rover LLC's scheduling platform and require pre-payment. The first scheduled session includes a deposit covering the session cost and any applicable fees. Services will not be rendered without full payment.

b. Cancellation and Rescheduling. At least 24 hours' notice is required to cancel.
Cancellations with less than 24 hours’ notice will be treated as no-shows and will not be refunded. Please contact paul.sears@resilientrover.com to reschedule inside of 24 hours. Rescheduling to a future date does not automatically reset the cancelation window - in other words, rescheduling inside of 24 hours only to later cancel does not make the subsequent cancelation eligible for a refund.

c. Refunds. No refunds are issued for completed or missed sessions. Clients may discontinue future sessions without penalty if canceled in accordance with this policy.

9. Pricing Updates

Trainer reserves the right to update, modify, or change pricing at any time. Updated pricing applies only to future sessions and purchases. Any Client who has already booked or paid for sessions under a previous pricing model will continue to receive those sessions at the price previously paid. Clients purchasing under newer pricing are not entitled to earlier, lower pricing. Trainer is not obligated to match or retroactively apply past pricing or promotions.

10. Media Release

By signing this Agreement, the Client grants Resilient Rover LLC permission to use photographs, videos, or other media of the Client and dog for promotional, educational, or marketing purposes.

11. Applicable Law & Dispute Resolution

This Agreement is governed by the laws of the State of California. Any disputes shall be resolved first through mediation, and if necessary, binding arbitration under the rules of the American Arbitration Association.

12. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.

13. Knowing and Voluntary Execution

By checking "I have read and agree to the terms above," the Client affirms they have read, understand, and voluntarily agree to this Agreement, and had the opportunity to seek legal counsel.